Privacy Policy

1. Introduction

WhatsUpNinja ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, APIs, and related services (collectively, the "Services").

2. Information We Collect

Personal Information

We may collect the following personal information when you register for or use our Services:

• Name, email address, and phone number
• Company name, designation, and business details
• Billing and payment information
• Account credentials

Usage Data

We automatically collect certain information when you use our Services, including:

• IP address, browser type, and device information
• Pages visited, features used, and interaction timestamps
• API call logs and messaging activity metadata
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related billing information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage trends to improve our Services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Services (e.g., cloud hosting, payment processing, analytics)
• Channel Partners: With messaging channel providers (WhatsApp, RCS networks, telecom operators) as required to deliver messages
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.2+) and at rest (AES-256), regular security audits, access controls, and monitoring. While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Message content and logs are retained as per your plan's data retention policies.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Objection: Object to certain processing of your data
• Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@whatsupninja.in.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may limit your ability to use certain features of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure that appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@whatsupninja.in

Address: Our Office, Delhi, Near Madipur Metro Station, 110063